BC Public Service - Vancouver, BC Map1 month ago
Join a team where your mediation and case management skills are valued
The Civil Resolution Tribunal (CRT) is an independent entity that operates under the authority of the Civil Resolution Tribunal Act. The CRT is Canada’s first online tribunal and currently provides end-to-end dispute resolution services for disputes involving strata property, incorporated societies and co-operative associations, small claims up to $5,000 and motor vehicle personal injury disputes. The CRT encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model by providing timely access to legal information, self-help tools, and dispute resolution services to help solve disputes as early as possible. The CRT operates under five guiding principles: Timely – resolve disputes as early in the process as possible; Flexible – provide range of dispute resolution options; Accessible – available 24/7/365 and some free supports and resources; Affordable; and Efficient.
The Case Manager is a key point of contact with disputants and is critical to the CRT’s mandate to improve access to justice and to minimize operating costs by focusing disputants on early resolution of disputes and avoiding costly hearings.
The CRT Case Manager has a statutory role to support the CRT in the resolution of the disputes within its jurisdiction by
assisting the parties in reaching resolution by agreement through mediation;
reviewing the claims in a dispute and assisting the parties in identifying the facts relevant to resolving the dispute and the issues to be decided if the dispute is to be resolved by adjudication and confirming that the appropriate parties are named;
providing a neutral, non-binding evaluation where appropriate;
preparing the parties for adjudication, and
making a recommendation to the tribunal as to the process to be used in hearing a dispute.
The Case Manager performs these responsibilities primarily through an online process that involves high volumes of disputes and tight deadlines, while complying with the Civil Resolution Tribunal Act and Insurance (Motor Vehicle) Act and principles of administrative law. This position exercises authority to provide dispute resolution services and to support effective case management. The position has the authority to give direction to the parties that is consistent with legislation, the principles of administrative law and natural justice.
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Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Degree or diploma related to law and/or dispute resolution, public or business administration or an equivalent combination of education, training and experience may be considered.
A minimum of 1 year of recent experience acting as a mediator in formal mediations, including drafting settlement agreements or related documents. Experience facilitating disputes or settlement discussions, or acting in the capacity of an advocate in mediations or settlement discussions may be considered equivalent.
Candidates will be asked to provide full details of their experience and estimate the number of mediations, facilitations or settlement discussions in which they have been involved, including the role they have played. A full year’s experience is expected to include a minimum of 15 mediations, facilitations or representation of parties in mediations.
A minimum of 1 year of professional or volunteer experience in each of the following:
Experience in the interpretation and application of legislation, regulations, and policies.
Experience conveying information in plain language, both verbally and in writing.
Experience providing competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
Experience managing a high volume case load and individual case files in a customer service environment.
Experience working respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behaviour.
Preference may be given to applicants with:
Mediation or negotiation training;
Experience speaking and writing fluently in languages other than English;
Experience interpreting and applying the Strata Property Act, laws related to small claims civil disputes (debt, goods and services, personal injury, personal property, and specific performance of agreements) and/or ICBC disputes;
Experience with medical and/or legal terminology with respect to personal injury claims.