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Case Manager

BC Public Service - Vancouver, BC  grey map iconMap

1 month ago


Join a team where your mediation and case management skills are valued

The Civil Resolution Tribunal (CRT) is an independent entity that operates under the authority of the Civil Resolution Tribunal Act. The CRT is Canada’s first online tribunal and currently provides end-to-end dispute resolution services for disputes involving strata property, incorporated societies and co-operative associations, small claims up to $5,000 and motor vehicle personal injury disputes. The CRT encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model by providing timely access to legal information, self-help tools, and dispute resolution services to help solve disputes as early as possible. The CRT operates under five guiding principles: Timely – resolve disputes as early in the process as possible; Flexible – provide range of dispute resolution options; Accessible – available 24/7/365 and some free supports and resources; Affordable; and Efficient.

The Case Manager is a key point of contact with disputants and is critical to the CRT’s mandate to improve access to justice and to minimize operating costs by focusing disputants on early resolution of disputes and avoiding costly hearings.

The CRT Case Manager has a statutory role to support the CRT in the resolution of the disputes within its jurisdiction by

  • assisting the parties in reaching resolution by agreement through mediation;

  • reviewing the claims in a dispute and assisting the parties in identifying the facts relevant to resolving the dispute and the issues to be decided if the dispute is to be resolved by adjudication and confirming that the appropriate parties are named;

  • providing a neutral, non-binding evaluation where appropriate;

  • preparing the parties for adjudication, and

  • making a recommendation to the tribunal as to the process to be used in hearing a dispute.


  • The Case Manager performs these responsibilities primarily through an online process that involves high volumes of disputes and tight deadlines, while complying with the Civil Resolution Tribunal Act and Insurance (Motor Vehicle) Act and principles of administrative law. This position exercises authority to provide dispute resolution services and to support effective case management. The position has the authority to give direction to the parties that is consistent with legislation, the principles of administrative law and natural justice.

    The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.


    The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

    The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.



    NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

    Job Requirements:
    In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:


    Preference may be given to applicants with:

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